Online Appointment Booking
- You are required to provide certain information when using online
transactions, including
patient details and the cardholder's name for online payments. This information is used to
ensure accurate and efficient bill processing.
- A registration charge of Rs. 200 is applicable
for new patients which is non-refundable.
- Online Appointment booking is for consultation and for follow up
consultation.
- Your booking and payment confirmation message will be sent via SMS to the
mobile number
provided at the time of booking.
- The system will automatically generate the invoice sent via SMS.
Rescheduling
Online paid appointments may be rescheduled only until the invoice is generated.
After the
invoice is generated, the appointment must be cancelled as per the cancellation & refund
process below, and a new booking will be required if needed.
Cancellation & Refund Policy
- If the patient wants to cancel the appointment then the cancellation policy follows.
- Appointments can be cancelled online by the patient only at least 24 hours before the
scheduled date and time.
- Upon receiving a valid cancellation request, the request is sent to the admin, who investigates
the concerns and then orders the refund.
- Hospital will refund the amount through the same mode of payment within 15 working days
from the date of cancellation request.
- If the patient has paid for an appointment and has not showed up for the same in the entire
day, the transaction is refunded excluding the registration amount & the cost of the
transaction.
- If an appointment is cancelled by the Hospital or the Doctor, the Hospital will contact you and
process the refund as per the hospital's policy.
- In case of cancellation, rescheduling, or no-show, the refund will be processed after deducting
the registration charges.
- The registration fee will be transferred to Sahayog Health in order to register patient on
Sahayog Hospital's Platform and rest amount available for refund will be transferred to your
bank account.
- A deduction of 1.99% of the total fee will be applied towards cancellation charges.
- We use a third party payment gateway for processing payments due to us. The processing of
payments will be subject to the terms, conditions and privacy policies of the payment gateway,
in addition to these terms. We don't control and are not liable for the security or performance
of the payment gateway. You agree to pay us, through the payment gateway, all charges at the
rates then in effect for any purchase in accordance with the applicable payment terms.
- This cancellation and refund policy is only applicable to all online payments made through
website for booking appointments.
- You are requested to be present at least 15 minutes before the appointment time.